Getting Memopezil to you, and sending it back

Delivery

Every Memopezil order leaves our United States warehouse within one business day, including orders placed at the weekend, which go out on the Monday. Standard domestic delivery then takes three to seven business days. Free shipping applies to the three and six bottle orders. On the two bottle order, shipping is calculated at checkout before you pay, so there is no surprise at the end.

You will receive two emails: a confirmation immediately after checkout, and a tracking number once the carrier scans the parcel, usually the next business day. If the second email has not arrived within 48 hours, look in your spam folder and then write to us with your order number.

If something goes wrong with the parcel

• Tracking has stalled for five business days. Email us and we open a case with the carrier the same day.
• The parcel is declared lost. We send a replacement. You do not have to wait for the carrier to finish its investigation and you do not have to pay again.
• Bottles arrived damaged. Send one photograph. We replace them and you keep the damaged stock rather than posting it back.
• Wrong address. Tell us the same day and we will correct it. Once a parcel is scanned we cannot redirect it, but we will help you chase it.

Returns, step by step

Your order is covered for 60 days from the day you place it, and the full terms are on the refund policy page. In practice it works like this.

1. Write or call. Email [email protected] with your order number, or telephone (828) 214-7360 during business hours. You do not need a form or a reason we approve of.
2. We confirm in writing. Within two business days you will have an email confirming the refund and the amount, plus a return address if there is sealed stock we need back.
3. The money goes back the way it came. To the original card. Banks typically take five to ten business days to show it.
4. Nothing is deducted. No restocking fee, no admin charge, and opened bottles are refundable inside the window.

Talk to a person

One security note. We will never ask you for a card number, a security code or a password by email, text message or telephone. If a message claiming to be Memopezil asks for any of those, it is not from us. Forward it to [email protected] and we will confirm.

Last updated: July 2026